FAQs

Where are my e-tickets?

E-tickets are sent instantly to the email address on your MSV account - please check your junk or spam folder. You can also download them by signing in to My Tickets. Your order confirmation email will not get you in: bring your e-tickets, printed or on your phone.

Do I have to print my tickets?

Printed tickets are fastest at the gate. You can show them on your phone instead - save them to your device in advance, keep your phone charged and turn the brightness up at the gate.

I can no longer attend. Can I get a refund?

MotorSport Vision is unable to offer refunds or exchanges unless the event is cancelled in its entirety due to circumstances under its direct control. You can pass your tickets on to someone else. Tickets bought from touts are not valid for entry.

Can I bring my own food and drink?

Yes, including alcohol. The circuit's restaurants are also open throughout race weekends.

Can I bring a gazebo?

Small, open-fronted tents and structures without sides are allowed in general spectator areas. Staff may take down larger structures that are unsafe or block others' views.

Are bikes, scooters, drones or pets allowed?

Bicycles, e-bikes and scooters are not allowed in spectator areas, drones may not be flown at the venue, and no animals are permitted other than guide and assistance dogs.

Is there WiFi and a cash machine?

Free WiFi (MSV-HOTSPOT-WIFI) covers the grandstands, pit garages and restaurants. There is a cash machine by the Megastore, opposite the Kentagon restaurant.

What if I am taken ill?

Speak to any member of staff - our event safety team can call for help. There is a medical centre on site, by the Kentagon restaurant.

Lost property

Hand found items to any member of staff. To claim lost property, go to the front gate security office.

Any other questions?

Email tickets@msv.com or call 0344 225 4422 during midweek office hours. See also Accessibility and Getting there.